Refund and Cancellation Policy

Last Updated: January 19, 2026

1. Overview

This Refund and Cancellation Policy explains our policies regarding subscription cancellations and refunds for gstflow.cloud services operated by Litiga Technology Services.

By subscribing to our services, you acknowledge and agree to this policy.

2. Business Information

gstflow.cloud is operated by:

Litiga Technology Services (Sole Proprietorship)

Owner / Legal Name: Bilal Hassan Zaidi
Address: B201, Zum Zum Terrace, Block 4, Gulshan Iqbal, 75300, Karachi, Pakistan
WhatsApp: 0300 8231043
Email: support@gstflow.cloud

Support available 24/7 via WhatsApp and email.

3. Refund Policy

3.1 7-Day Refund Window

A full refund is available within 7 days of your first payment if:

The service cannot be activated due to a technical issue on our end, OR
The service materially fails to operate as described, AND our support team cannot resolve the issue within a reasonable timeframe

To qualify for a refund under this provision, you must contact our support team to report the issue and allow us an opportunity to resolve it before requesting a refund.

3.2 After 7 Days

After the initial 7-day period, refunds are evaluated case-by-case only at our sole discretion. No automatic pro-rata refunds are provided.

3.3 No Refunds for Elective Cancellation

No refunds are issued for periods already used when the customer simply chooses to stop using the service. If you cancel your subscription mid-cycle, you retain access until the end of your current billing period, but no refund is provided for the unused portion.

3.4 Non-Refundable Items

The following are non-refundable:

Subscription fees after the 7-day window (unless an exception applies)
Add-on packs or one-time purchases
Fees for periods during which you had access to and used the service

4. Refund Request Process

To request a refund:

Contact us via WhatsApp: 0300 8231043
Or via Email: support@gstflow.cloud
Subject line: "Refund Request - [Your Account Email]"
Include:
- Your registered email address
- Order/transaction ID or payment reference
- Date and time of payment
- Detailed reason for the refund request

Refund requests will be reviewed within 5-7 business days. Decisions are final.

4.1 Refund Processing Timeline

If a refund is approved:

Refunds are processed through the original payment method (e.g., PayFast for PKR payments)
Processing time: 5-10 business days depending on the payment processor
Bank processing may add additional time

5. Free Trial Policy

5.1 Trial Period

New accounts may receive a free trial period
No payment is required during the trial
Trial provides access to specified plan features

5.2 Trial Cancellation

You may cancel at any time during the trial
No charges apply if you cancel before the trial expires
After cancellation, your account may downgrade to a view-only mode

5.3 Post-Trial

If you do not subscribe after the trial expires, no charges apply
You may subscribe at any time to regain full access

6. Subscription Cancellation Policy

6.1 How to Cancel

You may cancel your subscription at any time via:

Account Settings: Dashboard → Billing → Cancel Subscription
WhatsApp: Contact us at 0300 8231043
Email: Send a cancellation request to support@gstflow.cloud

6.2 Effective Date

Cancellations take effect at the end of the current billing cycle
You retain full access until the paid period expires
No pro-rata refunds for partial months or billing periods

6.3 Re-Activation

You may re-subscribe at any time after cancellation
Previous data is retained and accessible upon re-subscription (subject to our data retention policies)

7. Plan Upgrades and Downgrades

7.1 Upgrades

When you upgrade to a higher-tier plan:

New features and quotas typically apply immediately or at the start of the next billing cycle
Billing adjustments follow our standard billing terms

7.2 Downgrades

When you downgrade to a lower-tier plan:

The downgrade takes effect at the end of your current billing cycle
No refunds or credits for the price difference
Data is retained; access to higher-tier features is removed after downgrade

8. Account Termination by Litiga Technology Services

8.1 Grounds for Termination

We reserve the right to terminate your account immediately for:

Violation of our Terms and Conditions
Fraudulent activity or chargebacks
Non-payment for 30+ days
Abuse of the platform or staff
Illegal activity

8.2 No Refunds Upon Termination for Violations

If we terminate your account due to violations, no refunds are issued for unused time or credits.

8.3 Data Access

Upon termination:

You have 30 days to export your data
After 30 days, data is retained per our legal requirements but you lose access

9. Chargebacks and Disputes

9.1 Chargeback Policy

If you initiate a chargeback with your bank or payment provider:

Your account may be immediately suspended
We will provide evidence of service delivery to your payment provider
Fraudulent chargebacks may result in permanent account termination

9.2 Dispute Resolution

Before initiating a chargeback, please contact us via WhatsApp at 0300 8231043 or email support@gstflow.cloud. Most billing issues can be resolved quickly through direct communication.

10. Payment Processors

Payments are processed securely through approved third-party payment gateways, including:

PayFast: SBP-regulated PSP for Pakistan-based customers (PKR pricing)
Other approved payment gateways for international customers

We do not store full credit card details. All payment information is handled securely by the respective payment processor.

11. Digital Service Delivery

gstflow.cloud is a digital service delivered entirely online. There is no physical shipping or delivery of goods. See our Service Delivery Policy for details on how services are activated and delivered.

12. Policy Changes

We may update this Refund and Cancellation Policy from time to time. Changes will be communicated via:

Email notification (30 days in advance for material changes)
Updated "Last Updated" date at the top
In-app notification

Continued use after changes constitutes acceptance.

13. Contact Us

For billing, refund, or cancellation inquiries:

Litiga Technology Services (Sole Proprietorship)

Owner: Bilal Hassan Zaidi
Address: B201, Zum Zum Terrace, Block 4, Gulshan Iqbal, 75300, Karachi, Pakistan
Email: support@gstflow.cloud
WhatsApp: 0300 8231043
Website: gstflow.cloud

Support available 24/7 via WhatsApp and email.