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Terms and Conditions

Version v2026-01-19 • Last updated: January 19, 2026

Terms and Conditions

Last Updated: January 19, 2026

1. Agreement to Terms

By accessing or using gstflow.cloud (the "Platform"), you agree to be bound by these Terms and Conditions ("Terms"). If you disagree with any part of these Terms, you do not have permission to access the Platform.

2. Business Information

gstflow.cloud is operated by:

Litiga Technology Services (Sole Proprietorship)

  • Owner / Legal Name: Bilal Hassan Zaidi
  • Address: B201, Zum Zum Terrace, Block 4, Gulshan Iqbal, 75300, Karachi, Pakistan
  • WhatsApp: 0300 8231043
  • Email: support@gstflow.cloud

Operational Hours: Our digital services and customer support operate 24 hours a day, 7 days a week (24/7) via email and WhatsApp.

3. Definitions

  • "Platform": The gstflow.cloud web application and related services
  • "User", "You": The individual or entity using the Platform
  • "Organization": The business entity registered on the Platform
  • "Content": All data, text, transactions, and information submitted by You
  • "Services": All features, tools, and functionality provided by gstflow.cloud

4. Description of Services

gstflow.cloud is a subscription-based online platform that provides digital tools to assist businesses in preparing and managing VAT-related information and returns.

Important Disclaimer: gstflow.cloud is a technology platform. It does not provide legal, tax, financial, or investment advice. The Platform does not:

  • File returns on your behalf with any tax authority
  • Represent you before the UAE Federal Tax Authority (FTA) or any other regulatory body
  • Provide guarantees of any specific tax refund, outcome, or result
  • Serve as a registered tax agent

Users remain solely responsible for their own compliance and filings with relevant tax authorities.

5. Acceptance of Terms

You accept these Terms by:

  1. Creating an account on gstflow.cloud
  2. Checking the "I agree" box during registration
  3. Using any feature of the Platform

If you are entering into this agreement on behalf of a company or legal entity, you represent that you have the authority to bind that entity to these Terms.

6. User Responsibilities

6.1 Accurate Information

You agree to:

  • Provide accurate, complete, and current information during registration
  • Maintain the accuracy of your Tax Registration Number (TRN) and other business details
  • Update your account information promptly when changes occur

6.2 Compliance

You are solely responsible for:

  • The accuracy of all VAT calculations and returns prepared using the Platform
  • Timely submission of returns to the relevant tax authority
  • Payment of VAT liabilities
  • Compliance with applicable tax laws in your jurisdiction

6.3 Account Security

You must:

  • Keep your password confidential
  • Enable two-factor authentication (2FA) when available
  • Notify us immediately of any unauthorized access
  • Accept responsibility for all activities under your account

7. Subscription Plans and Billing

7.1 Subscription Nature

gstflow.cloud operates on a recurring subscription model. By subscribing, you authorize us to charge your selected payment method on a recurring basis (monthly or annually) until you cancel.

7.2 Billing Terms

  • Billing occurs in advance
  • Prices are subject to change with 30 days' notice
  • You remain liable for all charges incurred before cancellation

7.3 Payment Processors

Payments are processed securely through approved third-party payment gateways, including:

  • PayFast: SBP-regulated PSP for Pakistan-based customers (PKR pricing)
  • Other approved payment gateways for international customers

By subscribing, you also agree to the respective payment processor's Terms of Service. We do not store full credit card details.

7.4 Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing cycle. No pro-rata refunds are provided for partial billing periods.

8. Refund Policy

Refunds are handled as described in our separate Refund Policy. In summary:

  • Full refund available within 7 days of first payment if the service cannot be activated or materially fails to operate as described and support cannot resolve the issue
  • After 7 days, refunds are considered case-by-case at our sole discretion
  • No refunds for periods already used when the customer simply chooses to stop using the service

9. Prohibited Uses

You may not use gstflow.cloud to:

  • Violate any applicable law or regulation
  • Transmit malicious code, viruses, or harmful software
  • Attempt unauthorized access to our systems or other users' accounts
  • Reverse engineer, decompile, or disassemble the Platform
  • Resell, sublicense, or redistribute the Platform without authorization
  • Submit false or fraudulent information
  • Use automated bots or scrapers (except our official API with proper authorization)
  • Harass, abuse, or harm other users or our staff
  • Engage in any illegal activity

10. Intellectual Property Rights

10.1 Our Rights

gstflow.cloud and all related trademarks, logos, and content are owned by Litiga Technology Services. You may not copy, modify, or distribute our intellectual property without written permission.

10.2 Your Content

You retain ownership of all data and content you submit. By using the Platform, you grant us a limited license to:

  • Store, process, and display your content to provide the Services
  • Create backups for disaster recovery
  • Generate anonymized analytics (no personally identifiable information)

11. Data Privacy and Security

Your use of the Platform is also governed by our Privacy Policy.

Key commitments:

  • We encrypt data in transit and at rest
  • We do not sell or share your data with third parties (except as disclosed in Privacy Policy)
  • We retain VAT transaction data for 5 years in compliance with UAE law where applicable
  • We implement appropriate security controls

12. Service Availability and Support

12.1 Uptime

We strive for high platform availability but do not guarantee uninterrupted access. Planned maintenance will be announced in advance when possible.

12.2 Support Availability

Support is available 24/7 via email and WhatsApp. Response times may vary depending on request volume, but tickets are continuously monitored.

12.3 Service Modifications

We reserve the right to modify, suspend, or discontinue any feature with reasonable notice (minimum 30 days for material changes).

13. Disclaimer of Warranties

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

  • Accuracy: We do not guarantee the accuracy of VAT calculations (user verification required)
  • Tax Authority Acceptance: We do not guarantee any tax authority will accept returns prepared using the Platform
  • Fitness for Purpose: We do not warrant the Platform meets your specific requirements
  • Error-Free Operation: We do not guarantee the Platform is free from bugs or interruptions

YOU ASSUME ALL RESPONSIBILITY FOR THE ACCURACY AND COMPLIANCE OF YOUR VAT SUBMISSIONS.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • Our total liability for any claim shall not exceed the amount you paid us in the 12 months preceding the claim
  • We are not liable for indirect, incidental, consequential, or punitive damages
  • We are not liable for any tax authority penalties, interest, or fines resulting from incorrect returns
  • We are not liable for data loss (you should maintain independent backups)
  • We are not liable for third-party service failures (payment processors, cloud providers)

15. Indemnification

You agree to indemnify and hold harmless Litiga Technology Services, its owner, employees, and agents from any claims, damages, losses, or expenses arising from:

  • Your violation of these Terms
  • Your violation of applicable tax law
  • Your submission of inaccurate or fraudulent data
  • Your infringement of any third-party rights

16. Termination

16.1 Termination by You

You may cancel your subscription at any time via the account settings or by contacting support.

16.2 Termination by Us

We may suspend or terminate your account immediately if:

  • You violate these Terms
  • You engage in fraudulent activity
  • You fail to pay invoices for 30+ days
  • We are required by law to terminate

16.3 Effect of Termination

Upon termination:

  • You lose access to the Platform
  • We retain your data as required by law
  • You may export your data within 30 days of termination
  • Outstanding invoices remain due

17. Dispute Resolution

17.1 Governing Law

For payment and merchant matters, these Terms are governed by the laws of Pakistan.

For your own tax obligations and compliance, the local tax law of your country governs those matters.

17.2 Informal Resolution

Before filing any legal action, you agree to contact us at support@gstflow.cloud or via WhatsApp at 0300 8231043 to seek an amicable resolution.

18. Force Majeure

We are not liable for delays or failures in performance resulting from acts beyond our reasonable control, including:

  • Natural disasters
  • Government actions or regulations
  • Internet service provider failures
  • Third-party service outages

19. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force.

20. Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, and Service Delivery Policy, constitute the entire agreement between you and Litiga Technology Services regarding use of the Platform.

21. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via:

  • Email notification (30 days in advance)
  • In-app notification upon login
  • Updated "Last Updated" date

Continued use after changes constitutes acceptance. If you do not agree to the updated Terms, you must stop using the Platform and cancel your subscription.

22. Contact Us

For questions about these Terms, contact:

Litiga Technology Services (Sole Proprietorship)

  • Owner: Bilal Hassan Zaidi
  • Address: B201, Zum Zum Terrace, Block 4, Gulshan Iqbal, 75300, Karachi, Pakistan
  • Email: support@gstflow.cloud
  • WhatsApp: 0300 8231043
  • Website: gstflow.cloud

Support available 24/7 via WhatsApp and email.

© 2026 gstflow.cloud • Operated by Litiga Technology Services (Sole Proprietorship of Bilal Hassan Zaidi). All rights reserved.