Shipping & Digital Delivery Policy

Last Updated: January 19, 2026

1. Overview

This Shipping & Digital Delivery Policy explains how gstflow.cloud, operated by Litiga Technology Services, delivers its services to customers.

gstflow.cloud is a Software-as-a-Service (SaaS) platform. All services are digital and delivered entirely online. There is no physical shipping or delivery of goods.

2. Nature of Service

2.1 Digital Service Only

gstflow.cloud is a 100% digital service. We provide:

• Online access to VAT compliance tools via web browser
• Digital account credentials and login access
• Electronic invoices and receipts
• Email and WhatsApp-based customer support

2.2 No Physical Products

There is no physical shipping or delivery of goods associated with gstflow.cloud. We do not:

• Ship physical products of any kind
• Deliver software on physical media (CDs, USBs, etc.)
• Send physical documents, contracts, or invoices by postal mail

All documentation, invoices, and communications are delivered electronically.

3. What You Receive Upon Payment

Upon successful payment, you receive:

• Account Access: Login credentials to access the gstflow.cloud platform
• Subscription Entitlements: Access to features based on your selected subscription plan
• Digital Tools: VAT return preparation, calculation, and compliance features
• Support Access: Customer support via email and WhatsApp

4. Service Activation Timeline

4.1 Immediate Activation

• Standard Activation: Service access is typically activated immediately upon successful payment confirmation
• Payment Processing: Payments are processed securely through approved third-party payment gateways, including PayFast

4.2 Extended Activation (Rare Cases)

In the event of technical issues or payment verification requirements:

• Activation may take up to 24 hours
• You will be notified by email or WhatsApp if there is any delay
• Our support team is available 24/7 to assist with activation issues

4.3 Account Creation

• New Users: If you don't have an account, you will receive an email with login instructions
• Existing Users: If upgrading or renewing, your access is updated automatically

5. Accessing Your Service

5.1 Platform Access

• URL: gstflow.cloud
• Supported Browsers: Latest versions of Chrome, Firefox, Safari, Edge
• Requirements: Internet connection and modern web browser
• Availability: 24/7 platform access (subject to scheduled maintenance)

5.2 Login Credentials

• Login using your registered email address and password
• Two-factor authentication (2FA) available for enhanced security
• Password reset available via email

6. Communication Channels

All service-related communications are delivered via:

• Email: Account confirmations, invoices, service updates
• WhatsApp: Support communications, activation confirmations
• In-App Notifications: Important alerts and updates within the platform

7. Support and Assistance

If you experience issues accessing your service after payment:

7.1 Contact Support

Support is available 24/7 via email and WhatsApp. Response times may vary depending on request volume, but tickets are continuously monitored.

WhatsApp (Fastest Response)

• Number: 0300 8231043
• Link: wa.me/923008231043

Email Support

• Email: support@gstflow.cloud

7.2 Information to Provide

When contacting support about service delivery or activation issues, please include:

• Your registered email address
• Transaction ID or payment reference
• Date and time of payment
• Description of the issue

8. International Access

gstflow.cloud is accessible from anywhere with an internet connection. Service delivery is not affected by your geographic location as all services are delivered entirely online.

9. Business Information

gstflow.cloud is operated by:

Litiga Technology Services (Sole Proprietorship)

• Owner / Legal Name: Bilal Hassan Zaidi
• Address: B201, Zum Zum Terrace, Block 4, Gulshan Iqbal, 75300, Karachi, Pakistan
• WhatsApp: 0300 8231043
• Email: support@gstflow.cloud
• Website: gstflow.cloud

Operational Hours: Our digital services and customer support operate 24 hours a day, 7 days a week (24/7) via email and WhatsApp.

10. Related Policies

For complete information about our services, please also review:

• Terms and Conditions
• Privacy Policy
• Refund and Cancellation Policy

11. Summary

© 2026 gstflow.cloud • Operated by Litiga Technology Services (Sole Proprietorship of Bilal Hassan Zaidi). All rights reserved.